Privacy Policy – FORGOTTEN TOOLS

Last updated: September 2026

Forgotten Tools respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you use the Forgotten Tools website, how we use it, who we may share it with, and the choices you have regarding your information.

Forgotten Tools is operated in Australia and, where applicable, handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. ABOUT FORGOTTEN TOOLS

Forgotten Tools is an introductory online marketplace that helps connect buyers and sellers of old, used, collectable and hard-to-find tools.

Forgotten Tools does not buy or sell the tools listed by users and is not a party to transactions between buyers and sellers.

We do not:

hold money between buyers and sellers;
provide escrow services;
process payments for individual tool transactions;
arrange collection or delivery of tools; or
guarantee, inspect or warrant tools listed on the website.

Our website may process payments for Forgotten Tools services, such as listing credits, through our payment provider.

2. INFORMATION WE COLLECT

Depending on how you use the website, we may collect information including:

Account information

When you create an account, we may collect:

your name;
email address;
username or account details;
password information, which is stored and managed by WordPress;
account activity and related information.

Listing information

If you create a listing, we may collect and display information that you choose to provide, including:

tool title;
description;
photographs;
brand or maker;
model;
year or era;
condition;
price;
shipping availability;
location information; and
other information submitted as part of the listing.

Location information

Forgotten Tools uses location and mapping services to help users find listings.

When you provide a location for a listing, the website may use that information to determine and display a general location.

We do not intend to publicly display a seller’s exact street address. Where applicable, the website is configured to display a less precise location for listings.

Payment information

If you purchase listing credits or another paid service from Forgotten Tools, payment information is processed through WooPayments and its underlying payment infrastructure.

We do not intend to store your complete credit or debit card number on our own WordPress website.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Contact information

If you contact us through the website, we may collect the information you provide, such as your name, email address, subject and message.

Technical information

When you use the website, certain technical information may be collected automatically, including:

IP address;
browser and device information;
operating system;
referring website;
pages visited;
dates and times of visits;
approximate location derived from technical information; and
information relating to website usage and security.

Some of this information may be collected through WordPress, hosting services, security systems, analytics or other services used to operate the website.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

create and manage your account;
allow you to create and manage listings;
display information you choose to publish as part of a listing;
allow buyers and sellers to communicate;
process purchases of listing credits and other Forgotten Tools services;
respond to enquiries;
administer and maintain the website;
prevent spam, fraud, abuse and unauthorised activity;
maintain website security;
troubleshoot technical problems;
improve the functionality and usability of the website;
maintain appropriate records; and
comply with legal obligations.

We will not use your personal information for unrelated purposes unless permitted or required by law or you have otherwise consented.

4. INFORMATION DISPLAYED PUBLICLY

Some information you submit to Forgotten Tools is intended to be publicly visible.

For example, when you create a listing, information such as the listing title, photographs, description, price, category, location and other listing information may be visible to visitors to the website.

You should therefore avoid including personal information in a listing that you do not want publicly displayed.

We recommend that sellers do not include:

residential street addresses;
personal identification numbers;
passwords;
payment details;
private contact information that you do not want published; or
other sensitive personal information

in listing descriptions or photographs.

5. BUYER AND SELLER CONTACT

Forgotten Tools is an introductory marketplace.

Where the website allows buyers and sellers to contact each other, information may be exchanged directly between users.

Once you choose to communicate directly with another user, that information may be handled outside the Forgotten Tools website and may no longer be controlled by us.

You should exercise appropriate care when deciding what personal information to provide to another user.

6. WORDPRESS

Forgotten Tools uses WordPress as its website management and content management system.

WordPress may process information necessary to operate user accounts, website functionality, security and other features of the website.

WordPress-related information may be stored on our website hosting infrastructure.

7. HIVEPRESS

Forgotten Tools uses HivePress to provide marketplace functionality.

HivePress may process information required to operate features including:

user accounts;
vendor profiles;
listings;
listing attributes;
listing locations;
searches and filters;
listing submissions; and
communication between users where enabled.

Information entered into listings may be displayed publicly as described elsewhere in this Privacy Policy.

8. WOOCOMMERCE

Forgotten Tools uses WooCommerce to provide e-commerce functionality, including the purchase of listing credits and management of related orders.

WooCommerce may process information such as:

customer name;
email address;
billing information;
order information;
purchased products;
transaction information; and
information necessary to administer your account and orders.

9. WOOPAYMENTS

At this time, Forgotten Tools uses WooPayments to process payments for products and services sold through the website.

When you make a payment, payment information may be collected and processed by WooPayments and its payment-service partners.

We do not intentionally store complete payment card details on our own website.

Payment processing may involve service providers located outside Australia. Your information may therefore be transferred to or processed in other countries in accordance with the relevant provider’s privacy policies and applicable law.

You should review the privacy information provided by WooPayments and its payment partners for further details about how payment information is handled.

10. COOKIES

Forgotten Tools may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information and operate correctly.

Cookies may be used for purposes including:

keeping you logged into your account;
maintaining shopping-cart and checkout functionality;
remembering website preferences;
providing marketplace functionality;
security and fraud prevention; and
understanding website usage where analytics are enabled.

Some cookies may be placed by third-party services used by the website.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect the operation of parts of the website.

11. THIRD-PARTY SERVICE PROVIDERS

We use third-party services to help operate Forgotten Tools.

Depending on the services enabled on the website, these may include providers involved in:

website hosting;
payment processing;
mapping and geolocation;
email delivery;
website security;
analytics;
spam prevention; and
technical infrastructure.

These providers may have access to information where necessary to provide their services.

We do not sell your personal information.

12. GOOGLE MAPS AND LOCATION SERVICES

Forgotten Tools uses Google Maps and related Google mapping services to provide location and mapping functionality.

When location functionality is used, information may be processed by Google in accordance with Google’s own privacy policies and terms.

Location information supplied for a listing may be used to generate a map position or general geographic area.

Forgotten Tools is configured to avoid publicly displaying the exact street address of a listing where the relevant HivePress functionality is enabled.

13. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

secure website connections;
access controls;
password protection;
software updates;
website security measures;
restricted administrative access; and
appropriate hosting and payment-service security measures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. HOW LONG WE KEEP INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

maintain your account;
provide website services;
maintain listings and transaction records;
meet accounting and legal requirements;
resolve disputes; and
maintain security and fraud-prevention records.

When personal information is no longer required, we may delete or securely destroy it, subject to our legal and operational obligations.

15. ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

Some account information may be viewed or updated directly through your Forgotten Tools account.

Requests for access or correction can be made using the contact details provided below.

16. DELETING YOUR ACCOUNT

You may contact us to request deletion of your Forgotten Tools account.

We may retain certain information where we are legally required or permitted to do so, or where it is reasonably necessary for purposes such as accounting, fraud prevention, dispute resolution or maintaining appropriate records.

Deleting an account may also result in the removal or deactivation of listings associated with that account, subject to our website administration requirements.

17. CHILDREN

Forgotten Tools is not specifically directed at children.

We do not knowingly collect personal information from children for the purpose of creating accounts or using marketplace services where doing so would be unlawful.

18. DATA BREACHES

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable Australian privacy laws, including the Notifiable Data Breaches scheme where applicable.

19. OVERSEAS DISCLOSURE

Some of the service providers used to operate Forgotten Tools may store or process information outside Australia.

This may include providers involved in website hosting, payment processing, mapping, email delivery, analytics and other technical services.

Where required by applicable law, we will take reasonable steps when engaging overseas service providers and handling information internationally.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

the Forgotten Tools website;
the services we use;
privacy requirements;
payment providers;
marketplace functionality; or
our information-handling practices.

The updated policy will be published on this page with a revised “Last updated” date.

21. CONTACT US

If you have a question about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact Forgotten Tools through our Contact page.

We will consider and respond to privacy enquiries within a reasonable period.

22. PRIVACY COMPLAINTS

If you believe that we have mishandled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) about your privacy complaint.

For information about making a privacy complaint, visit the OAIC website.

Forgotten Tools